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Coaching and Mentoring
for Success

Coach, Mentor, Role Model, Supporter, Guide...
do these words ring a bell?

Course Overview

Coach, Mentor, Role Model, Supporter, Guide… do these words ring a bell? Being a coach involves being able to draw from several disciplines. Coaching is based on a partnership that involves giving both support and challenging opportunities to employees. Mentorship is a related skill that is often a part of coaching. It’s about being a guide, offering wisdom and advice when it is needed.

Knowing how and when to coach (and when to use other tools, like mentoring) is an essential skill that can benefit both staff and the organization.



 

Specific Learning Objectives Include

Recognizing how coaching can be used to develop a team

Realising the coaching and mentoring skills that help improve individual performance

Identifying the behaviors and practices of an effective coach

Understanding how to recognize employees’ strengths and give them the feedback the need to succeed



Knowing how to identify employee problems and ways that they can help correct them



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Course Outline

1. Defining Coaching and Mentoring

The first part of the morning will be spent exploring what coaching and mentoring mean, what is similar and what is different. The words are NOT synonymous and yet most people use them interchangeably. Participants will also learn the coaching formula and key skill areas.




2. Interpersonal Communication Skills

Communicating well is a key aspect of successful coaching. During this session, participants will explore different communication skills, including questioning techniques, probing tools, and listening skills.





 

3. Critical Coaching Skills

In this session, participants will examine important coaching skills in small groups, including helping, mentoring, teaching, and challenging skills.





4. Setting Goals with SMART

This session will share the SMART model for setting goals, as well as ways to help people get on track.





5. Learning Styles and Principles

Participants will learn in three different ways: by seeing, by hearing, and by doing. In a large group discussion, participants will identify ways to incorporate these methods into coaching. Participants will also learn about the seven principles of adult learning.





6. The Benefits/Consequences Matrix

During this session, attendees will examine a tool that coaches can use to help gain buy-in for change from employees.




 

7. Skills Involved in Coaching

Participants will work in small groups to complete a mix-and-match exercise that will familiarize them with key coaching skills.





8. The Coaching Model

This session will explore a four-step coaching model that can be applied to any situation.





9. Giving Effective Feedback

Next, participants will learn about the six elements of effective feedback.





10. Coaching Problems and Solutions

Participants will discuss potential problems/roadblocks and offer solutions.





11. Attributes of a Good Coach

A discussion surrounding what makes a good coach vs. a not so good coach.





12. Barriers to Coaching

There are a lot of potential barriers to coaching. Participants discuss physical, environmental, behavioural and emotional barriers to coaching.





13. Wheel of Life

This exercise is taught to the participants so that they in turn can use it with the individuals they are coaching. This is a visual exercise that confirms when life is ‘out-of-whack’ and the necessity of making goals to change it.





14. Books and Balance

The facilitator will discuss some successful books and the how to incorporate their information into their sessions with clients or co-workers.





15. Workshop Wrap-Up

At the end of the course, students will have an opportunity to ask questions and fill out an Action Plan.





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      “It was a sincere pleasure working with Jenn to develop a soft skill manager training course. From content development to reserving training space to executing the training program, Jenn exceeded all expectations. The training provided was thought provoking, engaging and provided real life tools for our managers to coach and guide a team. I wouldn’t hesitate to contact Jenn and the Learngistics team again to assist us with future courses. “

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      “In March, several of my clients were really struggling. They had cornerstone marketing events disrupted by the pandemic. Incredibly quickly, Louis helped them to reimagine their conference, explore the possibilities of how a virtual event could capture the magic of an in-person event, and he showed them a path forward.” – Jeremy Miller, Sticky Branding

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      I have been contracting LMT for several years now, primarily for sourcing venues to hold training. The service was always amazing and the team so easy to work with. It therefore came as no surprise that when our country was stopped still due to COVID-19, Louis and team were able to pivot and adapt so quickly. I now contract them for all my production needs as our training has moved to the virtual space. They are able to put our Presenters at ease with a new medium … folks who are used to standing in front of a class … and take away all production related worries, leaving them to focus on delivering material to our learners. Service provision in both English and French, across all times zones, has been awesome. It’s easy to see that as a company, they put great priority on being efficient and effective … booking and billing are as easy as actual classroom time. A pleasure to work with AND recommend. – Jane Bradbrook, Program Manager, MFD and PFS, RBC

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      Moving our live international conference to a virtual format seemed like a daunting task.   The team at Learngistics jumped right in and have been instrumental in delivering a quality production and guidance through the entire project.- Craig German, Director Of Marketing, Deighton

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      When we launched I4PL’s Certificate Programs, we needed a place to run our courses. I contacted Louis, and it was the best decision I could have made. He and the team are dedicated to helping us succeed. They’re incredibly flexible and work with us and for us. Whether it’s rooms in Toronto or Ottawa, they’re my go to team. – Steve Blane, Program Director, I4PL Certificate Programs