Coach, Mentor, Role Model, Supporter, Guide… do these words ring a bell? Being a coach involves being able to draw from several disciplines. Coaching is based on a partnership that involves giving both support and challenging opportunities to employees. Mentorship is a related skill that is often a part of coaching. It’s about being a guide, offering wisdom and advice when it is needed.
Knowing how and when to coach (and when to use other tools, like mentoring) is an essential skill that can benefit both staff and the organization.
Specific Learning Objectives Include
Recognizing how coaching can be used to develop a team
Realising the coaching and mentoring skills that help improve individual performance
Identifying the behaviors and practices of an effective coach
Understanding how to recognize employees’ strengths and give them the feedback the need to succeed
Knowing how to identify employee problems and ways that they can help correct them
1. Defining Coaching and Mentoring
The first part of the morning will be spent exploring what coaching and mentoring mean, what is similar and what is different. The words are NOT synonymous and yet most people use them interchangeably. Participants will also learn the coaching formula and key skill areas.
2. Interpersonal Communication Skills
Communicating well is a key aspect of successful coaching. During this session, participants will explore different communication skills, including questioning techniques, probing tools, and listening skills.
3. Critical Coaching Skills
In this session, participants will examine important coaching skills in small groups, including helping, mentoring, teaching, and challenging skills.
4. Setting Goals with SMART
This session will share the SMART model for setting goals, as well as ways to help people get on track.
5. Learning Styles and Principles
Participants will learn in three different ways: by seeing, by hearing, and by doing. In a large group discussion, participants will identify ways to incorporate these methods into coaching. Participants will also learn about the seven principles of adult learning.
6. The Benefits/Consequences Matrix
During this session, attendees will examine a tool that coaches can use to help gain buy-in for change from employees.
7. Skills Involved in Coaching
Participants will work in small groups to complete a mix-and-match exercise that will familiarize them with key coaching skills.
8. The Coaching Model
This session will explore a four-step coaching model that can be applied to any situation.
9. Giving Effective Feedback
Next, participants will learn about the six elements of effective feedback.
10. Coaching Problems and Solutions
Participants will discuss potential problems/roadblocks and offer solutions.
11. Attributes of a Good Coach
A discussion surrounding what makes a good coach vs. a not so good coach.
12. Barriers to Coaching
There are a lot of potential barriers to coaching. Participants discuss physical, environmental, behavioural and emotional barriers to coaching.
13. Wheel of Life
This exercise is taught to the participants so that they in turn can use it with the individuals they are coaching. This is a visual exercise that confirms when life is ‘out-of-whack’ and the necessity of making goals to change it.
14. Books and Balance
The facilitator will discuss some successful books and the how to incorporate their information into their sessions with clients or co-workers.
15. Workshop Wrap-Up
At the end of the course, students will have an opportunity to ask questions and fill out an Action Plan.
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