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Emotional
Intelligence (EQ)
Training

Emotional intelligence, also called Emotional Quotient,
is the ability to be aware of and to manage
emotions and relationships.

Course Overview

Emotional intelligence, also called Emotional Quotient, is the ability to be aware of and to manage emotions and relationships. It’s a pivotal factor in personal and professional success. IQ will get you in the door, but it is your EQ, your ability to connect with others and manage the emotions of yourself and others, that will determine how successful you are in life.

We have all worked with and listened to brilliant people. Some of them were great and… well, some were not so great. The mean and the meek and all those in between can teach us more than they realize. When we look at the truly extraordinary people who inspire and make a difference you will see that they do this by connecting with people at a personal and emotional level. What differentiated them was not their IQ but their EQ – their emotional intelligence.

Part of our AI Readiness Series

Why are these skills important in an AI-driven workplace?

With AI handling routine tasks, human EI is a key differentiator. You need to build your ability to forge relationships, resolve conflicts, and lead with empathy – skills AI cannot replicate. It is imperative to learn to leverage EI to thrive in roles that require uniquely human qualities, enhancing your value in an AI-integrated workplace.

Specific Learning Objectives Include

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Learn where your Emotional Intelligence levels are right now

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Understand what Emotional Intelligence means and how it is displayed, daily

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Recognize how our emotional and physical health are related

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Learn techniques to understand, use, and appreciate the role of Emotional Intelligence in the workplace and in their personal lives

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Understand the difference between optimism and pessimism

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Validate emotions in others

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Course Outline

1. The Beginning

The course begins with some important self-discovery questions that aren’t answered until the end of the workshop. There is a discussion on why learning about EI is so vital to personal and professional growth and the importance of improving our mindset.

2. Emotional Intelligence Quiz

This self-test will determine where each participant self-rates in the five subcategories of Emotional Intelligence.

 

3. The Subcategories of EI

Based on Goleman’s model, the participants learn about each of the five subcategories of EI and discuss ways to improve.. With a mixture of videos and exercises, attendees solidify their understanding of the why and how to improve their levels of EI.

4. Optimism

This session outlines the basics of optimism and how it differs from pessimism as well as the health benefits of improving one’s optimism.

5. Validating Emotions in Others

In this session, participants learn and understand the importance of how to validate emotions in others.

6. Final Session

The group reviews ways to improve all five categories of Goleman’s EI model, including quizzes, group and pairs exercises to help solidify knowledge.

 

7. Workshop Wrap-Up

At the end of the course, students will have an opportunity to ask questions and fill out an action plan as well as get commitment with a coworker on ways they will work on improving their personal EI.

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