ClickCease

Foundations of
Supervision:
Navigating Your Role
as a Team Leader

This workshop is for people who are new supervisors
or who are interested in a supervisory position,
as well as those who are team leaders
or part-time supervisors without a
great deal of authority.

Course Overview

This workshop is for people who are new supervisors or who are interested in a supervisory position, as well as those who are team leaders or part-time supervisors without a great deal of authority.

This course is designed to help participants overcome many of the supervisory problems that they will encounter as a workplace leader. Dealing with the problems that a new supervisor encounters isn’t easy, but it doesn’t have to lead to discouragement.



 

Part of our AI Readiness Series

Why are these skills important in an AI-driven workplace?

Leading in an AI-augmented workplace requires a unique skill set. New supervisors need to learn to effectively manage hybrid human-AI teams. Balancing technological efficiency with human needs, will ensuring productive and harmonious work environments.

Specific Learning Objectives Include

Adjust to the supervisor’s role with confidence.

Develop their skills in listening, asking questions, managing conflict, and giving feedback to employees.

Identify key attitudes that they can develop to enhance their supervisory skills.

Use time management and planning techniques to maximize their success.

Develop a technique for giving instructions that are clear and understood.

Understand the importance of developing good relationships with employees and peers, so they are seen as fair and consistent.

Contact Us Now!

Course Outline

1. Making the Transition

Participants will discuss how their role will change when they become a supervisor. They will also work on developing solutions for common concerns of new supervisors, such as, “How do I make sure employees recognize my new role and respect my position as a supervisor?”



2. Responsibilities of a Supervisor

During this session, participants will explore their three main areas of responsibility.



3. Behaviors and Attitudes

This session will explore some behaviors and attitudes that can set supervisors up for success. Topics will include building the right environment, motivation from within, and lifelong learning.



4. Setting Goals

This session will help participants set goals with SMART.



5. Planning for Success

Next, participants will discuss the value of short- and long-range planning. Time management tips and e-mail techniques will also be covered, as well as the parts of a good plan



6. Active Listening Techniques

During this session, participants will learn about and practice active listening skills.



 

7. Communication Skills

This session covers questioning skills, probing techniques, and non-verbal messages.



8. Giving Feedback

Giving feedback is one of the most important skills for a supervisor, yet it can be a tricky task. This session will help participants understand this invaluable skill. Participants will also get tips on receiving feedback.



9. Giving Instructions

This session will explore how to give effective instructions clearly and effectively.



10. Orders, Requests, and Suggestions

During this session, participants will learn about these three different types of instructions.



11. Managing Conflict

Unfortunately, supervisors are often called in to mediate conflicts. Participants will learn a process for managing conflict in this session.



12. Managing Challenging Situations

In this session, participants will learn how to structure a difficult conversation. Then, they will consider how to handle some difficult situations.



13. Developing Relationships

To wrap up participants will explore their personal network and how to be a positive influence in it. They will also consider how to establish credibility.



14. Workshop Wrap-Up

At the end of the course, students will have an opportunity to ask questions and fill out  an Action Plan.



Get Supervision and Leadership training for yourself.

Fill this form out and we’ll call you ASAP!

    • Want to get engaged?

      “It was a sincere pleasure working with Jenn to develop a soft skill manager training course. From content development to reserving training space to executing the training program, Jenn exceeded all expectations. The training provided was thought provoking, engaging and provided real life tools for our managers to coach and guide a team. I wouldn’t hesitate to contact Jenn and the Learngistics team again to assist us with future courses. “

    • Capturing the magic…

      “In March, several of my clients were really struggling. They had cornerstone marketing events disrupted by the pandemic. Incredibly quickly, Louis helped them to reimagine their conference, explore the possibilities of how a virtual event could capture the magic of an in-person event, and he showed them a path forward.” – Jeremy Miller, Sticky Branding

    • It’s all about delight!

      “The Learngistics team consistently delight their customers with world class service. They have been dedicated to supporting corporate learning through live events and virtual presentations for many years. Their experience brings an extra element of innovation to every project. Whether working with partners, suppliers, or clients, they always go the extra mile.” – Mark Ellwood, Get More Done

    • Nailed it! Oh yeahhh.

      The Learngistics team’s focus on understanding our goals and our audience was key to us moving forward with them.  They nailed it! They are the go to professionals in the ‘virtual’ conference space. – Peggy Tyers, Director, Business Development, Wealth Stewards Inc.

    • Please Mom – just stop!

      “My son and his team are awesome, but I don’t want this to go to his head, so I’m only leaving 2 stars!” – Mary, Louis’ mother.

    • So easy to work with …

      I have been contracting LMT for several years now, primarily for sourcing venues to hold training. The service was always amazing and the team so easy to work with. It therefore came as no surprise that when our country was stopped still due to COVID-19, Louis and team were able to pivot and adapt so quickly. I now contract them for all my production needs as our training has moved to the virtual space. They are able to put our Presenters at ease with a new medium … folks who are used to standing in front of a class … and take away all production related worries, leaving them to focus on delivering material to our learners. Service provision in both English and French, across all times zones, has been awesome. It’s easy to see that as a company, they put great priority on being efficient and effective … booking and billing are as easy as actual classroom time. A pleasure to work with AND recommend. – Jane Bradbrook, Program Manager, MFD and PFS, RBC

    • We love giving pleasure …

      “Learngistics team is always quick to respond and help, even at the 11th hour! They are a pleasure to work with and have been a great help in assisting with the virtual production of our larger online events.” – Shelby Gobbo, Go Roundtable

    • We’re instruments …

      Moving our live international conference to a virtual format seemed like a daunting task.   The team at Learngistics jumped right in and have been instrumental in delivering a quality production and guidance through the entire project.- Craig German, Director Of Marketing, Deighton

    • We’re the go-to team

      When we launched I4PL’s Certificate Programs, we needed a place to run our courses. I contacted Louis, and it was the best decision I could have made. He and the team are dedicated to helping us succeed. They’re incredibly flexible and work with us and for us. Whether it’s rooms in Toronto or Ottawa, they’re my go to team. – Steve Blane, Program Director, I4PL Certificate Programs