This workshop is for people who are new supervisors or who are interested in a supervisory position, as well as those who are team leaders or part-time supervisors without a great deal of authority.
This course is designed to help participants overcome many of the supervisory problems that they will encounter as a workplace leader. Dealing with the problems that a new supervisor encounters isn’t easy, but it doesn’t have to lead to discouragement.
Specific Learning Objectives Include
Adjust to the supervisor’s role with confidence.
Develop their skills in listening, asking questions, managing conflict, and giving feedback to employees.
Identify key attitudes that they can develop to enhance their supervisory skills.
Use time management and planning techniques to maximize their success.
Develop a technique for giving instructions that are clear and understood.
Understand the importance of developing good relationships with employees and peers, so they are seen as fair and consistent.
1. Making the Transition
Participants will discuss how their role will change when they become a supervisor. They will also work on developing solutions for common concerns of new supervisors, such as, “How do I make sure employees recognize my new role and respect my position as a supervisor?”
2. Responsibilities of a Supervisor
During this session, participants will explore their three main areas of responsibility.
3. Behaviors and Attitudes
This session will explore some behaviors and attitudes that can set supervisors up for success. Topics will include building the right environment, motivation from within, and lifelong learning.
4. Setting Goals
This session will help participants set goals with SMART.
5. Planning for Success
Next, participants will discuss the value of short- and long-range planning. Time management tips and e-mail techniques will also be covered, as well as the parts of a good plan
6. Active Listening Techniques
During this session, participants will learn about and practice active listening skills.
7. Communication Skills
This session covers questioning skills, probing techniques, and non-verbal messages.
8. Giving Feedback
Giving feedback is one of the most important skills for a supervisor, yet it can be a tricky task. This session will help participants understand this invaluable skill. Participants will also get tips on receiving feedback.
9. Giving Instructions
This session will explore how to give effective instructions clearly and effectively.
10. Orders, Requests, and Suggestions
During this session, participants will learn about these three different types of instructions.
11. Managing Conflict
Unfortunately, supervisors are often called in to mediate conflicts. Participants will learn a process for managing conflict in this session.
12. Managing Challenging Situations
In this session, participants will learn how to structure a difficult conversation. Then, they will consider how to handle some difficult situations.
13. Developing Relationships
To wrap up participants will explore their personal network and how to be a positive influence in it. They will also consider how to establish credibility.
14. Workshop Wrap-Up
At the end of the course, students will have an opportunity to ask questions and fill out an Action Plan.
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I have been contracting LMT for several years now, primarily for sourcing venues to hold training. The service was always amazing and the team so easy to work with. It therefore came as no surprise that when our country was stopped still due to COVID-19, Louis and team were able to pivot and adapt so quickly. I now contract them for all my production needs as our training has moved to the virtual space. They are able to put our Presenters at ease with a new medium … folks who are used to standing in front of a class … and take away all production related worries, leaving them to focus on delivering material to our learners. Service provision in both English and French, across all times zones, has been awesome. It’s easy to see that as a company, they put great priority on being efficient and effective … booking and billing are as easy as actual classroom time. A pleasure to work with AND recommend. – Jane Bradbrook, Program Manager, MFD and PFS, RBC
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